❓ Frequently Asked Questions

Answers to common questions about ordering, shipping, payments, and equipment at Machinerye.

🚜 What products does Machinerye sell?

We specialize in mini excavators, skid steers, and heavy-duty attachments designed for construction, agriculture, landscaping, and industrial use.

🇺🇸 Do you ship within the United States?

Yes. We ship to the continental United States (lower 48 states) only. Shipping is free unless otherwise stated.

⏱️ How long does delivery take?

Orders are processed within 1–3 business days. Transit time typically ranges from 5–10 business days depending on your location.

🏗️ Do I need a forklift for delivery?

Yes. All excavators and heavy machinery require a forklift or suitable unloading equipment at delivery. Carriers are not authorized to unload without proper equipment.

💳 What payment methods do you accept?

We accept secure payments through trusted providers such as PayPal. Payment processing is encrypted and buyer protection may apply based on the provider’s terms.

🛡️ Are your machines covered by a warranty?

Yes. All equipment is covered by the manufacturer’s or supplier’s warranty as stated on the product page. Warranty does not cover misuse, improper unloading, or unauthorized modifications.

🔁 Can I return my order?

Return requests must be submitted within 7 days of delivery and require prior approval. Equipment must be unused and in original condition. Please review our Return & Refund Policy for full details.

💰 Do you offer a price guarantee?

Yes. If you find an identical product advertised at a lower price by an authorized U.S. dealer, you may submit a price match request in accordance with our Price Guarantee Policy.

📦 What if my order arrives damaged?

If your shipment arrives damaged, notify us within 48 hours of delivery and provide photos or videos. We will assist with replacement, repair, or resolution promptly.

📞 How can I contact Machinerye?

You can reach us anytime using the details below.

Machinerye
📧 contact@machinerye.com
📞 +1 (727) 620-3836
🌐 machinerye.com